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North Star Treasures :: Shipping Info
| Shipping Info |
Frequently Asked Questions
Chances are your question
has already been asked, and has been answered. We have compiled the
most popular questions here, but if the question you need an answer to
is not here, email us and we will get back to you as soon as possible.
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How much does Shipping cost, and when will my order arrive?
Shipping
is automatically calculated on the last screen of checkout (before you
submit your credit card information).
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For purchases shipping to the
Lower-48 states, shipping is 12% of your shopping cart total, with a
minimum charge of $13.95.
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If shipping to the US Virgin Islands, or
Alaska or Hawaii, shipping is 20% of the order total, with a minimum
shipping charge of $16.95.
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Shipping to
Canada is 20% of the order, with a minimum shipping charge of $19.95.
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For shipments to Hawaii,
Alaska, Canada and the Virgin Islands, please add 1-2 additional
business days to the processing time.
Most
orders are processed and shipped within 2-3 business days, and are
typically in
transit for approximately 5-7 business days. An expedited 3-day
shipping option is available to many locations, but please take into
consideration the processing time before shipment leaves the warehouse. To get a better idea of when your purchase may arrive with UPS Ground service, find your location on the map below:
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What is your Return Policy?
In the unlikely event of breakage in your shipment upon arrival, you
must notify us within 3 days of arrival. Your shipment is insured, and
we will ask for proof of breakage.
You may return any unused item if received within 30 days of
the item's original shipping date. Once a return has been received and
determined to be in good condition, you have the opportunity to choose
from two methods of refund:
1. Receive a refund to your credit card.
2. Obtain credit toward future purchases on our website.
We regret that shipping costs to and from a customer will not be
refunded, as these are real costs that cannot be taken back. Before
returning an item, you must first contact us, and receive proper
authorization and shipping instructions. Unauthorized returns will be
denied. Back to top
© 2007 North Star Treasures. All Rights Reserved.
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